Automation Support Engineer

0 years

3 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Technical Support Engineer (Automation) Fresher Role

About the Role

Kickstart your career with ServiceNow as a Technical Support Engineer (Automation). In this role, you will support global customers, solve technical problems, and ensure an outstanding customer experience while learning cutting-edge technologies on the ServiceNow platform.

What You’ll Do

  • Assist customers with queries and technical issues via chat, email, and calls.

  • Troubleshoot and analyze problems using logs and diagnostic tools.

  • Collaborate with internal teams to resolve complex cases.

  • Provide feedback to improve our product and support processes.

  • Learn and grow your expertise in the ServiceNow platform.

What We’re Looking For

  • Bachelor’s degree in Computer Science / IT / related field from a Tier 1 college.

  • Excellent communication skills (verbal and written).

  • Strong analytical and problem-solving mindset.

  • Basic exposure to programming/scripting (JavaScript, Shell, PowerShell – preferred, not

mandatory).

  • Awareness of Operating Systems (Windows/Unix) and Cloud fundamentals (AWS/Azure).

  • Passion to learn, adapt, and work collaboratively.

Why Join ?

  • Be part of a global leader in cloud-based platforms.

  • Opportunity to work with Fortune 500 customers.

  • Comprehensive training and mentorship programs.

  • A culture that values innovation, collaboration, and career growth.

  • Flexible work locations (open to relocation beyond Hyderabad).

Top Skills We Value

1. Excellent Communication

2. Problem-Solving & Analytical Skills

3. Technical Aptitude (Programming/Scripting Basics)

4. OS & Networking Fundamentals

5. Collaboration & Customer Orientation

6. Curiosity & Quick Learning

Your journey to becoming a world-class support engineer starts here!

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Trigent Software

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