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Ericsson
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Automated Operations Engineer

Automated Operations Engineer

Ericsson

1 - 2 years

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform:

Apply

Skills Required

maintenance service monitoring graphs management restoration linux communication nagios database sql ip engineering drive

Work Mode

On-site

Job Type

Full Time

Job Description

Join our Team

About this opportunity:

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

What you will do:

End-to-end applications monitoring.Triaging of alarms from monitoring toolsMonitoring performance graphs and dashboardsHandling customer calls and emailsUser access management in application nodes and GUIsCreation of trouble tickets if any deviation is observed while monitoring of alarms and assigning them to the concerned teams for restoration of faultsCreation of emergency change request during major or critical incidents if requiredCreation of problem tickets whenever required post restoration of critical and major incidents.Collaborate with all stakeholders for any critical and major incidents to expedite the restoration of incidentsAll activities like creation of tickets, acknowledging the customer emails etc. are to be adhered with the SLA

The skills you bring:

Must have

Basic Linux knowledgeExposure to application monitoring & ticket handling.Good communication skills both written and verbal.

Good to have

Knowledge of ticketing tools like OneTM, OneFM, Netcool, Nagios etc.Basic knowledge of database SQL queries and IP networking.Knowledge of Wallet or financial platformTo be a fast learner, team player, actively share knowledge and willing to learn new skills. Able to deliver on time with high quality.Should be comfortable to work in 24*7 shift.

Qualifications:

1-2 years’ experience in IT or Telecom IndustriesDegree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) ||

Req ID:

771542

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Automated Operations Engineer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Join our Team

About this opportunity:

What you will do:

The skills you bring:

Must have

Good to have

Qualifications:

Why join Ericsson?

What happens once you apply?

Primary country and city:

Req ID:

More Jobs at Ericsson