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Automated Operations Engineer

Automated Operations Engineer

Cradlepoint

1 - 2 years

3 - 4 Lacs

chennai

Posted:2 hours ago| Platform:

Apply

Skills Required

computer science telecom service level linux access management netcool ticketing tools ip networking telecommunication application monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join our Team

About this opportunity:

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

What you will do:

End-to-end applications monitoring. Triaging of alarms from monitoring tools Monitoring performance graphs and dashboards Handling customer calls and emails User access management in application nodes and GUIs Creation of trouble tickets if any deviation is observed while monitoring of alarms and assigning them to the concerned teams for restoration of faults Creation of emergency change request during major or critical incidents if required Creation of problem tickets whenever required post restoration of critical and major incidents. Collaborate with all stakeholders for any critical and major incidents to expedite the restoration of incidents All activities like creation of tickets, acknowledging the customer emails etc. are to be adhered with the SLA

The skills you bring:

Must have

Basic Linux knowledge Exposure to application monitoring & ticket handling. Good communication skills both written and verbal.

Good to have

Knowledge of ticketing tools like OneTM, OneFM, Netcool, Nagios etc. Basic knowledge of database SQL queries and IP networking. Knowledge of Wallet or financial platform

To be a fast learner, team player, actively share knowledge and willing to learn new skills. Able to deliver on time with high quality.
Should be comfortable to work in 24*7 shift.

Qualifications:

1-2 years experience in IT or Telecom Industries Degree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent

Why join Ericsson

What happens once you apply

Primary country and city: India (IN) ||

Req ID: 771542

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Automated Operations Engineer