Posted:12 hours ago|
Platform:
On-site
Part Time
About this opportunity:
At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.
What you will do:
End-to-end applications monitoring.
Triaging of alarms from monitoring tools
Monitoring performance graphs and dashboards
Handling customer calls and emails
User access management in application nodes and GUIs
Creation of trouble tickets if any deviation is observed while monitoring of alarms and assigning them to the concerned teams for restoration of faults
Creation of emergency change request during major or critical incidents if required
Creation of problem tickets whenever required post restoration of critical and major incidents.
Collaborate with all stakeholders for any critical and major incidents to expedite the restoration of incidents
All activities like creation of tickets, acknowledging the customer emails etc. are to be adhered with the SLA
The skills you bring:
Must have
Basic Linux knowledge
Exposure to application monitoring & ticket handling.
Good communication skills both written and verbal.
Good to have
Knowledge of ticketing tools like OneTM, OneFM, Netcool, Nagios etc.
Basic knowledge of database SQL queries and IP networking.
Knowledge of Wallet or financial platform
To be a fast learner, team player, actively share knowledge and willing to learn new skills. Able to deliver on time with high quality.
Should be comfortable to work in 24*7 shift.
Qualifications:
1-2 years’ experience in IT or Telecom Industries
Degree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) ||
Req ID: 771542
Ericsson
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