Audio Visual Engineer

As an Audio Visual Engineer at Wipro Limited, you will play a crucial role in ensuring seamless audiovisual experiences, with a specialization in Microsoft Teams and Zoom. Your responsibilities will include designing, implementing, and maintaining AV systems to provide optimal functionality and user satisfaction. This role demands proactive maintenance, attention to detail, and the ability to bridge technology and people effectively. Key Responsibilities: - Design, implement, and maintain AV systems to ensure optimal functionality and user satisfaction. - Specialize in Microsoft Teams and Zoom to deliver high-quality audiovisual experiences. - Perform proactive maintenance to ensure system reliability and uptime. - Resolve tickets efficiently to maintain high user satisfaction and system performance. - Track and report on key performance metrics such as system uptime, ticket resolution time, user satisfaction, and project completion rate. - Ensure configuration accuracy and compliance with Intune policies. - Monitor and improve meeting success rates. - Work with Polycom and Logitech devices for seamless integration and functionality. - Manage and maintain Crestron devices for optimal performance. - Provide technical support and training to users to enhance their experience with AV systems. - Collaborate with other IT teams to ensure cohesive and comprehensive support. Skills Required: - Strong knowledge of AV systems and technologies, particularly Microsoft Teams and Zoom. - Excellent troubleshooting and problem-solving skills. - Ability to manage and resolve tickets promptly. - Attention to detail and proactive maintenance skills. - Strong communication skills to bridge technology and user needs. - Experience with Intune compliance and configuration accuracy. - Ability to track and report on performance metrics. - Proficiency with Polycom, Logitech, and Crestron devices. Qualifications: - Bachelor's degree in a related field or equivalent experience. - Proven experience in AV engineering and support. - Certifications in relevant technologies are a plus. - Strong understanding of AV system design and implementation. - Experience with Microsoft Teams and Zoom. - Excellent troubleshooting and problem-solving skills. - Ability to work independently and as part of a team. - Strong communication skills, both written and verbal. - Ability to manage multiple tasks and projects simultaneously. - Experience with Polycom, Logitech, and Crestron devices. - Familiarity with Intune for device management and compliance. - Willingness to work the second shift. Mandatory Skills: Windows Server Admin Experience: 3-5 Years Join Wipro and be part of a modern digital transformation partner that values reinvention and constant evolution. We are looking for individuals who are inspired by reinvention and are eager to realize their ambitions in a purpose-driven environment. Applications from people with disabilities are explicitly welcome.,