Asst Manager Operations

Location:

Role Summary

timely, accurate, and SLA/KPI-driven delivery

Key Responsibilities

• Manage day-to-day operations across AP, AR, billing, collections, and doctor payouts.
• Ensure adherence to

  SLA and KPI targets

  for accuracy, timeliness, and service quality.
• Support profitability analysis, budgeting, and forecasting activities as part of FP&A support.
• Review reconciliations, reports, and dashboards prepared by the team to ensure accuracy.
• Handle doctor payout-related queries and resolve exceptions in a timely manner.
• Assist in monitoring AR, collections, and cash flow reporting; escalate issues proactively.
• Participate in month-end closing activities, ensuring accuracy and compliance with internal guidelines.
• Support process improvements, automation initiatives, and standardization efforts.
• Supervise, mentor, and guide a small team of executives/associates to ensure quality delivery.
• Provide support for client reviews, audits, and governance meetings with required reports and analysis.
• Engage effectively with

  multilingual stakeholders (doctors, hospital teams, vendors)

  across regions.

What It Takes to Excel in the Role

• Strong operational focus with attention to accuracy, timelines, and SLA/KPI adherence.
• Working knowledge of AR, AP, billing, and payout processes in a shared services setup.
• Ability to analyze financial data and provide meaningful insights for decision support.

• Good communication skills in English, Hindi, and preferably other regional languages

  to interact with diverse stakeholders.
• Problem-solving orientation with the ability to handle escalations and resolve queries.
• Team management skills with the ability to coach and guide junior team members.
• Proactive mindset towards continuous improvement and standardization.

Qualification & Experience

• MBA (Finance) / M.Com / CA-Inter / CMA-Inter or equivalent qualification.
• 5 8 years of experience in finance operations/shared services, preferably within the healthcare sector.
• Exposure to AR, AP, and doctor/physician payout processes.
• Experience working in SLA/KPI-driven service delivery environments.
• Hands-on experience with ERP systems (SAP, Oracle, Workday, or similar).
• Multilingual proficiency (English, Hindi mandatory; knowledge of additional Indian languages preferred).

Competencies

• Operational Excellence:

  Ability to deliver against SLAs and KPIs consistently.

• Financial Acumen:

  Good understanding of finance processes and ability to interpret data.

• Stakeholder Management:

  Confidence in interacting with doctors, hospital teams, and vendors.

• Multilingual Communication:

  Strong communication in English, Hindi, and regional languages.

• People Management:

  Ability to guide, mentor, and supervise small teams.

About the Business Unit :

Pierian s Healthcare Business Division

• Pierian partners with leading healthcare providers to deliver end-to-end managed services in Finance & Accounting, Business Process Management, and Data Analytics. Currently, Pierian is engaged with a healthcare client operating 17 hospitals across multiple locations in North India.
• Our service scope spans the full finance value chain, including transactional processing (Procure-to-Pay, Order-to-Cash, Record-to-Report), Financial Planning & Analysis, profitability reviews, and comprehensive financial and management reporting. These services are delivered through standardized processes, advanced analytics, and technology-enabled platforms to ensure accuracy, compliance, and timely delivery.
• Pierian s team brings a deep understanding of the unique operational and financial complexities of the healthcare sector ranging from high-volume patient billing and receivables to physician payouts and hospital profitability monitoring. With a strong focus on process enhancements, SLA/KPI adherence, and continuous improvement, we ensure that our clients can focus on patient care and clinical excellence while we manage the financial backbone of their operations.
• By aligning our expertise with the distinctive challenges and opportunities of the healthcare sector, Pierian enables hospitals to optimize cost structures, improve cash flow, strengthen financial governance, and achieve sustainable growth.

About Pierian:

Founded in 2002, Pierian Services is a leading Global Business Services company, providing a range of services and solutions in strategy, consulting, and operations management. We have helped several Fortune 500 companies and new-age start-ups work smarter and achieve accelerated growth through process transformation, digital technology enablement, and creating and managing value-generating business services. We are a team of 2000+ highly skilled professionals managing 300+ clients across 20 countries with 10 key delivery centers.