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Asst. Manager / Manager - Customer Care

5 - 10 years

5 - 15 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • To handle high end customers. Single point of contact (RM).
  • ERP knowledge (Farvision recommended)
  • Doing welcome calls, payment collection calls & other work related outbound calls
  • Attending customer walk ins
  • Attending to customer emails
  • Attending customers inbound calls
  • Ensure releasing timely demands
  • To achieve collection targets and to deal with defaulters
  • To resolve the customer’s query within TAT
  • Sale Agreement execution & registration
  • To attend registrar’s office for sale agreement registrations
  • To process all sort documentation work since booking till handover of flat (ERP & manual both)
  • Tracking of payment, creation of MR, reconciliation with accounts
  • Doing all sort of amendment, cancellation, revival and nomination
  • Releasing broker bills
  • To issue builder NOC & TPA / Loan documents
  • Coordination with Banks for timely disbursements
  • To visit project sites

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