Job
Description
As a Business Analyst at EY, you will have the opportunity to collaborate with cross-functional teams and stakeholders to gather and define business requirements. You will analyze and optimize CRM systems to enhance customer experience, develop data-driven strategies for improving customer engagement, and provide actionable insights through detailed reports and dashboards. Additionally, you will document business processes, system configurations, and user guides, as well as conduct business process reviews to identify areas for improvement. Key Responsibilities: - Collaborate with cross-functional teams to gather and define business requirements - Analyze and optimize CRM systems to enhance customer experience - Develop and implement data-driven strategies to improve customer engagement - Provide actionable insights through detailed reports and dashboards - Document business processes, system configurations, and user guides - Conduct business process reviews to identify areas for improvement To qualify for this role, you will need: - Bachelor's degree in Information Technology, Business Administration, or a related field - Minimum of 2 years of experience in Business Analyst roles - Strong understanding of CRM processes and platforms - Excellent analytical and problem-solving skills to understand complex business processes and technical environments - Strong communication and interpersonal skills to interact with stakeholders at all levels - Passion for continuous improvement and innovation At EY, you will be rewarded for your individual and team performance with a competitive remuneration package. EY is committed to being an inclusive employer and offers continuous learning opportunities, tools, and flexibility for you to make a meaningful impact in your own way. You will receive transformative leadership insights, coaching, and confidence to be the leader the world needs. Additionally, you will be part of a diverse and inclusive culture where you will be embraced for who you are and empowered to use your voice to help others find theirs. As a Business Analyst at EY, you will have the opportunity to collaborate with cross-functional teams and stakeholders to gather and define business requirements. You will analyze and optimize CRM systems to enhance customer experience, develop data-driven strategies for improving customer engagement, and provide actionable insights through detailed reports and dashboards. Additionally, you will document business processes, system configurations, and user guides, as well as conduct business process reviews to identify areas for improvement. Key Responsibilities: - Collaborate with cross-functional teams to gather and define business requirements - Analyze and optimize CRM systems to enhance customer experience - Develop and implement data-driven strategies to improve customer engagement - Provide actionable insights through detailed reports and dashboards - Document business processes, system configurations, and user guides - Conduct business process reviews to identify areas for improvement To qualify for this role, you will need: - Bachelor's degree in Information Technology, Business Administration, or a related field - Minimum of 2 years of experience in Business Analyst roles - Strong understanding of CRM processes and platforms - Excellent analytical and problem-solving skills to understand complex business processes and technical environments - Strong communication and interpersonal skills to interact with stakeholders at all levels - Passion for continuous improvement and innovation At EY, you will be rewarded for your individual and team performance with a competitive remuneration package. EY is committed to being an inclusive employer and offers continuous learning opportunities, tools, and flexibility for you to make a meaningful impact in your own way. You will receive transformative leadership insights, coaching, and confidence to be the leader the world needs. Additionally, you will be part of a diverse and inclusive culture where you will be embraced for who you are and empowered to use your voice to help others find theirs.
