Associate_ BPR_ Citizen Services_ Advisory

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: At PwC, our purpose is to build trust in society and solve important problems. We re a network of firms in 157 countries with more than 300,000 people who are committed to delivering quality in Assurance, Advisory and Tax services. Within Advisory, PwC has a large team that focus on transformation in Government through Digital inclusion. The open position is for a candidate who desires to work with government clients and bring about a change in society. A successful candidate will be expected to work pro-actively and effectively on multiple client engagements over the period of time and take ownership of the entire project delivery he/she entrusted with.

Responsibilities: Project location - Guwahati Analyze existing departmental processes, workflows and service delivery models within government setups. Conduct detailed As-Is and To-Be process mapping and identify opportunities for process simplification, automation and digitization. Support the design and implementation of Business Process Reengineering (BPR) strategies in line with eGovernance best practices. Work with cross-functional teams to translate process improvement needs into system requirements and functional specifications. Conduct stakeholder consultations, workshops and interviews with department officials, end-users and citizens to gather insights. Prepare high-quality documentation, including SOPs, process maps, RFP inputs and project reports. Collaborate with IT teams during solution design and development to ensure alignment with re-engineered processes. Support impact assessment, change management and capacity-building efforts within government departments.

Mandatory skill sets: Experience in preparing As-Is / To-Be process maps, SOPs, stakeholder presentations and reports. Proficiency in process modeling tools (e.g., MS Visio, Lucidchart, or equivalent). Exposure to digital transformation initiatives in the public sector (e.g., online citizen services, workflow automation, MIS platforms). Excellent communication, analytical thinking and client interaction skills.

Preferred skill sets: Experience in government consulting, with specific experience in BPR or GPR for eGovernance projects. Understanding of eGovernance MProjects ission Mode (MMPs) like eDistrict, Smart Cities, Transport, Health, etc. Knowledge of national frameworks such as NeSDA, Digital India, SeMT/PeMT models. Familiarity with Change Management, Capacity Building and Policy/Regulatory impact assessment. Certifications in Lean Six Sigma, BPMN, TOGAF, or similar frameworks (desirable).

Years of experience required: 3 to 6 years

Education qualification: Bachelor s or Master s degree in Engineering, Information Technology, Public Policy, Management, or a related discipline. MBA / PGDM or a Master s in Public Administration / Public Policy (preferred).

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Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date