Associate Vice President - Operations - RCM

As the Training and Development Manager in the RCM BPO space, your primary responsibility will be to develop and implement a comprehensive training strategy that aligns with business objectives, client needs, and industry best practices. You will lead a team of trainers and learning professionals to design and deliver training programs for new hires, existing employees, and leadership teams. Your role will involve analyzing operational performance metrics to identify training gaps, developing targeted programs for improvement, and monitoring the effectiveness of training initiatives through assessments and KPIs. You will oversee the creation of onboarding programs for new employees and upskilling initiatives for existing staff to enhance their knowledge and performance in core RCM functions. It will be essential to ensure that training programs are tailored to meet client-specific requirements and maintain high standards of quality and efficiency. Compliance with healthcare industry regulations, such as HIPAA, and certification programs for employees will also be a key focus area. Managing the training department's budget and resources efficiently, you will evaluate and implement training technologies to enhance program delivery and learner engagement. Your desired skills for this role include a Bachelor's degree in Healthcare Management, Business Administration, or a related field, with experience working with Learning Management Systems (LMS) and digital learning platforms. Strong leadership, team management, communication, and presentation skills are essential, along with a proven ability to drive measurable performance improvements through training programs and data-driven decision-making. Proficiency in project management and resource allocation will also be beneficial in this role.,