Associate Vice President - Operations

Position Overview:

The AVP Operations is a strategic leadership role responsible for overseeing the overall

operations of the company. This individual will design and implement business strategies, plans,

and procedures to ensure operational efficiency, scalability, and alignment with the companys

long-term objectives. The ideal candidate is a hands-on leader who thrives in a fast-paced

environment and has a proven track record in optimizing systems, processes, and performance

across cross-functional teams.

Key Responsibilities:

• Lead and manage all operational functions across the organization
• Develop and implement operational strategies, policies, and procedures that drive business performance and efficiency.
• Collaborate with senior leadership to set and achieve strategic goals and KPIs.
• Collaborate with cross-functional teams (Sales, HR, finance, Marketing, Design, etc.) to align operational strategies with business goals.
• Monitor operational metrics and initiate continuous improvement initiatives.
• Manage budgets, forecasts, and resource planning to optimize costs and productivity.
• Oversee performance management, training, and development of the operations team.
• Ensure compliance with all legal, regulatory, and quality standards.
• Identify and mitigate operational risks while ensuring business continuity.
• Foster a culture of accountability, innovation, and high performance.
• Implement and manage timesheet software to monitor team productivity, project billing, and compliance.
• Oversee and optimize the use of CRM software to enhance client engagement, sales tracking, and customer lifecycle management.

Qualifications:

• Bachelors degree in Operations Management, or a related field (MBA preferred).

• 812 years of experience in operations management, with at least 3 to 4 years in a

leadership role.

• Hands-on experience with timesheet software (e.g., Harvest, Toggl, Clockify, Replicon,

or similar).

• Proficient with CRM tools (e.g., Salesforce, HubSpot, Zoho CRM, or equivalent).

• Strong analytical and problem-solving abilities.

• Excellent communication and stakeholder management skills.

• Experience managing operational processes in a service or client-facing environment.