Associate Vice President - Lending Operations

National Australia Bank (NAB)

11 - 18 years

14 - 20 Lacs

gurugram

Posted:3 days ago| Platform:

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Skills Required

commercial lending retail lending corporate lending syndication loan operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Should be comfortable with Early Morning Shift (IST).

Role & responsibilities

Deliver leading, specialized customer-focused expertise at large scale in customer servicing
Improve underlying performance metrics, including but not limited to productivity, utilisation, quality, heartbeat score
Builds strong influencing relationships across teams and with key frontline stakeholders
Develop workforce capability and engagement and embed a high-performance culture including strong succession plans and career pathways
Manage cost per FTE effectively through productivity/process improvement/Automation
Manage Risk/BCP and adherence to compliance framework
Role modelling NAB values and behaviours

Preferred candidate profile

10+ years professional experience in banking/finance related disciplines
Experience in managing change, embedding operational improvement, delivering key productivity and financial targets
Prior experience leading in multi-cultural scenarios
Strong track record of People Management
Strong Stakeholder Management & Negotiation and Influencing skills
Experience in developing & delivering strategy
Performance Management Mentoring and Coaching
Strong Customer focus
Professional maturity to drive continuous change and Lateral thinker
Good Analytical knowledge

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