Associate Vice President

"Primary Job Role 0 Job Reponsibilities Financials Forecast IKS Revenue, Costs and Headcount for signed Statement Of Work (SOWs) Provide annual budgets for signed SOWs Efficiently Manage the P&L (aspects defined as per KPI / KRA on Revenues & Operating Efficiency) for the customers assigned Collaborate with the Market Leader and sign off any out of contract discounts or incentive conversations during the term of the Statement Of Work (only if needed) Support market leader on achieving revenue and growth budgets Own achieving profitability targets for account (up to Gross Margins%) Ensure timely preparation and validation of monthly invoice Manage the contract (including scope creep, support contract renewals) Define & Develop initiatives for cost optimization & work allocation (quarterly). Review progress & appropriate course correction with reporting leader Deliver to the SOW(s) Act as Centralized Business Office(CBO)Leader for the client practice Drive teams to achieve agreed Service Level Agreement(SLA)/ Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews Adherence to defined Quality norms & identify process issues impacting delivery or client business Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction (Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals) Embrace escalations and identified opportunities from clients / Client Services / or market leader. Proactively identify issues and fix root causes. Raise the bar of engagement & delivery to come across as a partner rather than a vendor Become a healthcare / RCM expert thus enable value conversations with Clients down to any depth Manage Voice Of Customer & Customer Satisfaction for the account through governance and timely detection and prevention of issues while aligning with the client business objectives Starting Accounts Right Work with Solutions, Implementation, and Client Services to understand, contribute, and shape client startup to ensure a successful solution start and migration to steady state. Collaborate with Implementation on the Standard Operating Document, maintain and adhere that document, only deviating with written approval via client, post creation. Be proficient in creating / comprehending SOW / Contract nuances for accounts managed Improve Operating Efficiencies Demonstrate in-depth know how & understanding of the economics of the RCM business, the levers that need to be exercised / leveraged / moved constantly to achieve the required financial outcomes. Be able to create forecasts & plan for account growth Maintain review & improve delivery efficiency for lines of functions managed Develop the required gene pool to seek self-disruption of tasks / activities leveraging technology & other PI / PE interventions Identify automation opportunities to impact efficiency & delivery quality Align & execute Org level initiatives for operational / process efficiency. Assess gap to goal and review with PI / PE leader Client & Market Leader Relationship Demonstrate the ability & deliver functional-thought leadership & value to the Client Services team. Strive & Build alignment between Client Services, Market Leaders & Self Work in integration with client services to alleviate market leaders from any delivery /CSAT related opportunities / problems while leveraging them to work on revenue growth leads assessed / identified in the account managed Ensure clients/customers satisfaction in partnership with market leaders through: Efficient Project Implementations Engage & build working relationship with client providers, partners & payers to enhance CBO delivery 100% client engagement through structured governance and reporting along with the market leader Proactively identifying issues that impact delivery and business through course correction. Ensure structured governance with Clients along with the market leader Contribute to making the Dyad Structure Effective through: Collaboration on Account Margin goals Client adherence to SLA Client scope creep Client behavior that impacts profit or success Contribute to the development of short and long terms strategies business and operating goals Collaboration on CSAT/NPS Personal win mapping across the org Communicates client context Collaborate with Market Leaders on understanding the client future plans, strategies & align them with IKS deliverables. Monthly Dyad Meeting with the Market Leader Review and align revenue for the next 5 mos, compare revenue against budget Review and align on margin, compare margin against budget Review and align on account performance looking at CSAT and customer success metrics Review and align on where we are on the Rev Storm tools at account and opportunity level Review and align on any opportunity we are pursuing or hoping to create From those discussions - highlight actions and plans, with owners and dates, to address any shortfalls in the respective areas. Internal QBR Support the Market Leader in filling out templates New Business Opportunities Identify and collaborate with the Market leaders on the new business opportunities Compliance Educate & drive adherence to Compliance policies & initiatives across the functions managed Enforce & support on PHI & HIPAA compliance across the org under self Update & keep abreast on the regulations, statutory changes & any other such client market mandates /changes impacting business ( IKS/ Client) People Lead by example & develop a congenial, productive work environment & high employee satisfaction for the Org, to be the employer of choice. Be able to lead own teams / people effectively & persuade them to strive for & achieve ongoing excellence & improvement across roles. Identify, Coach & Build succession plans for individuals basis their strengths & interests. Help prepare roadmap and external interventions (trainings) required for them. Need to achieve this within the framework of the Company policy. Maintain High levels of employee Retention & Satisfaction for the aligned process Live and promote the values of IKS Help manage high level of team performance through a culture of continual feedback, coaching and learning "