Associate

Urban Company is a technology platform that offers customers a variety of services at home. Customers use the platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. The company promises customers a high-quality, standardized, and reliable service experience. To fulfill this promise, Urban Company works closely with hand-picked service partners, providing them with technology, training, products, tools, financing, insurance, and brand support to help them succeed and deliver exceptional service. Urban Company, previously known as UrbanClap, was founded in November 2014 with the aim to disrupt the predominantly unorganized, fragmented, and offline home services industry by offering delightful services, empowering service partners, and bringing innovation and technology to the sector. As a Field Operations Associate at Urban Company, you will be responsible for driving on-ground operations. Your main tasks will include onboarding new partners and enhancing the quality of the existing partner base. This role requires end-to-end ownership of initiatives, involving problem-solving, analysis, process improvement, and execution. You will also support Business Heads in category management activities related to supply/demand planning and revenue planning. **Responsibilities:** - Manage and lead a team of service professionals to ensure smooth day-to-day operations. - Plan, monitor, and optimize field operations, ensuring adherence to SLAs, safety norms, and quality standards. - Track and analyze operational KPIs (TAT, productivity, customer satisfaction, etc.) and take corrective actions when necessary. - Develop and implement SOPs, training programs, and audit mechanisms to enhance operational efficiency and reduce service errors. - Handle on-ground escalations and ensure timely resolution of customer or partner grievances. - Recruit, train, and mentor field staff to create a high-performing and motivated team. **Qualifications:** - 6 months to 2 years of work experience **Required Skills:** - Sharp and ambitious professionals willing to go above and beyond to create impact. - Ability to thrive in a fast-paced environment, solve ambiguous problems, and focus on outcomes. - Demonstrated hustle and get things done attitude.,