Associate Trainee- Guest Relations

As an Associate Trainee- Guest Relations at Malabar Gold & Diamonds, your primary responsibility will be to enhance sales performance by developing customer profiles, understanding their requirements, and showcasing products that meet their needs. You will be tasked with calculating estimates, providing discounts within specified limits, and obtaining approval from store leadership for further discounts to improve customer service. Additionally, you will be responsible for maintaining the attendance and movement register in the store. In terms of customer experience, you will greet customers as they enter the store, engage with them to understand their needs, and direct them to the appropriate person or section. During jewellery trials, you will assist customers to enhance their experience within the store. It will be your duty to execute customer experience guidelines provided by retail leadership to ensure a consistent Malabar experience for all customers. You will also conduct competitor studies to stay informed about products offered by Malabar and its competitors to effectively respond to customer queries. Your role will also involve sales support activities such as monitoring and accurately recording customer data, setting up and maintaining visual merchandising displays as per guidelines from the Central VM team, and managing the overall store ambiance. You will be responsible for calling customers and leads to invite them to exhibitions, promotional events, or campaigns. Additionally, you will actively participate in event management activities during store launches and product exhibitions, guide customers to waiting areas, engage them, and ensure they are provided with refreshments. Internally, you are expected to adhere to standard operating procedures in the store and analyze customer satisfaction trends to report to senior management. Moreover, you should focus on self-development by seeking growth opportunities, adhering to timelines for performance appraisal completion, and identifying training needs for yourself while completing mandatory training programs and certifications. This role falls under the functional area of Retail Sales and is located in Bhavnagar, Gujarat, India. The educational qualifications required for this position include Graduation and HSC, with an age range of 21 to 30 years. The ideal candidate should have 0 to 1 year of experience, and the salary range is as per industry standards in INR.,