Associate Team Lead - Telesales and Lead Generation

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Halcom Marketing Pvt. Ltd:

Halcom Marketing Pvt. Ltd is a growing BPO and marketing services company committed to delivering high-impact solutions to clients across various domains. Our tele sales and lead generation teams play a vital role in connecting the right people with the right services — including specialized campaigns such as legal intake support for U.S. law firms.

Job Overview:

Associate Team Lead – Tele sales & Lead Generation

Key Responsibilities:

• Assist in supervising a team of tele sales executives working on outbound lead generation campaigns.
• Monitor agent performance metrics, including call volume, quality, and lead conversion rates.
• Provide on-floor support, live coaching, and handle real-time queries or escalations.
• Deliver regular feedback and performance reviews to improve individual and team outcomes.
• Contribute to training sessions for new hires and refresher trainings for existing staff.
• Ensure adherence to scripts, campaign guidelines, and compliance protocols.
• Coordinate with QA, compliance, and reporting teams for continuous process improvement.
• Prepare daily and weekly performance summaries and submit reports to management.
• Foster a culture of ownership, accountability, and consistent achievement.

Requirements:

• Minimum 1 years of experience in outbound tele sales or lead generation (U.S. campaigns).
• At least 6 months of leadership or mentoring experience in a BPO or call center environment.
• Excellent verbal communication, listening, and team-handling skills.
• Strong analytical and reporting abilities using CRM or dialer tools.
• Ability to work under pressure and meet aggressive targets.
• Flexible to work in US Shifts.

What We Offer:

• Fixed salary + performance-based incentives Salary - Up to 4 LPA
• Fast-track growth to Team Lead/Operations roles
• Professional development opportunities
• Supportive and inclusive work culture
• Monday to Friday workweek and Sat-Sun Fixed Off