Associate Systems Analyst - Learning & Development

Roles & Responsibilities:

• Collaborate with partners and product team to elicit, document, and prioritize business requirements and turn them into user stories.
• Develop and update technical documentation, including standard operating procedures (SOPs), design documents, operational diagrams, manuals, and more.
• Develop process maps and flowcharts to visualize current processes and identify inefficiencies.
• Assist in the creation of test cases and test plans to ensure solutions meet business and regulatory GxP requirements.
• Collaborate with IT, HR, and other groups to ensure smooth operation of learning systems and integrated applications.
• Fix and resolve learning management system defects, integration errors, and reporting issues.

What we expect of you

Basic Qualifications:

• Bachelor s degree and 0 to 3 years of Computer Science, IT or related field experience OR
• Diploma and 4 to 7 years of Computer Science, IT or related field experience.

Functional Skills:Must-Have Skills:

• Strong knowledge of information systems and network technologies in the Human Resources - Learning & Development area.
• Strong problem-solving skills and the ability to analyze and fix complex system and data issues.
• Ability to produce clear and detailed documentation, including specifications, protocols, and process maps.

Good-to-Have Skills:

• Experience with SumTotal, Workday, Cornerstone or other HR Learning platforms.
• Experience with validated GxP systems per FDA 21 CFR Part 11, pharma or other regulated industry.
• Familiarity with GxP validation management tools such as ALM, Veeva Vault Controlled Documents, etc.
• Experience with DevOps, software quality management and change management processes.

Professional Certifications:

• SAFe - DevOps Practitioner (preferred).
• SAFe for teams (preferred).

Soft Skills:

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team oriented, with a focus on achieving team goals.