Software Program Analyst - Salesforce

Software Program Analyst - Salesforce

Roles & Responsibilities

• Development & Enhancement:

  Support, monitor, maintain, and enhance existing business solutions using the

  Salesforce

  platform. This includes implementing automation solutions using

  Flow Builder, Apex triggers, and Workflow Rules

  .

• Configuration & Security:

  Implement and manage

  Salesforce security models

  , including profiles, permission sets, and role hierarchies.

• Deployment & Integration:

  Deploy code from sandbox to production environments using

  Salesforce Deployment Tools

  (Copado/Salesforce CLI). Work on integrating Salesforce with other systems to ensure seamless data flow and functionality.

• Troubleshooting & Support:

  Identify and resolve software bugs and performance issues. Provide ongoing support and maintenance for applications to ensure they operate smoothly.

• Documentation & Analysis:

  Maintain detailed documentation of software designs and development processes. Analyze functional and technical requirements and translate them into design specifications.

• Methodologies:

  Work in a

  DevOps

  environment and follow

  Agile/Scrum

  methodologies to deliver and maintain solutions.

Qualifications

• A Master's degree with experience, a Bachelor's degree with more extensive experience, or a Diploma with a substantial background in Computer Science, IT, or a related field.
• Proven hands-on experience developing and integrating

  SFDC applications

  .
• Experience maintaining

  SaaS

  and

  COTS

  solutions.
• Strong knowledge of information systems, network technologies, and software development methodologies.

• SAFe for Teams

  and

  Salesforce Administrator

  certifications are preferred.

Skills & Competencies

• Technical:

  Excellent analytical and troubleshooting skills, with the ability to identify and resolve complex issues.

• Communication:

  Strong verbal and written communication skills for collaborating with global, virtual teams.

• Leadership:

  A high degree of initiative and self-motivation, with the ability to manage multiple priorities successfully.

• Collaboration:

  A team-oriented mindset with a focus on achieving shared goals.