Software Program Analyst - Salesforce

Roles & Responsibilities:

• Support, monitor, maintain and enhance existing business solutions using Salesforce
• Support and implement automation solutions using Flow Builder, Apex triggers, and Workflow Rules
• Support and implement and manage Salesforce security models, including profiles, permission sets, and role hierarchies
• Deploy code from sandbox environments to production using Salesforce Deployment Tools (Copado/ Salesforce CLI)
• Stay updated with the latest trends and advancements
• Work closely with product team, business team, and other stakeholders
• Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements
• Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications
• Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software
• Identify and resolve software bugs and performance issues
• Maintain detailed documentation of software designs, code, and development processes
• Customize modules to meet specific business requirements
• Work on integrating with other systems and platforms to ensure seamless data flow and functionality
• Provide ongoing support and maintenance for applications, ensuring that they operate smoothly and efficiently

• Master s degree and 1 to 3 years of Computer Science, IT or related field experience OR
• Bachelor s degree and 3 to 5 years of Computer Science, IT or related field experience OR
• Diploma and 7 to 9 years of Computer Science, IT or related field experience

Must-Have Skills

• Strong knowledge of information systems and network technologies
• 2+ years if hands on experience developing SFDC applications
• 2+ years of experience integrating Salesforce.com with other applications
• Experience maintaining SaaS (software as a system) solutions and COTS (Commercial off the shelf) solutions
• Strong understanding of software development methodologies, including Agile and Scrum
• Experience working in a DevOps environment, which involves designing, developing and maintaining software applications and solutions that meet business needs.

• Experience in Mulesoft or cloud technologies.
• Experience with Veeva MedComms
• Experience with Komodo Publication Planning
• Experience with Copado DevOps

• SAFe for Teams certification (preferred)
• Salesforce Administrator (preferred)
• Salesforce Advanced Administrator (optional)
• Platform App Builder (optional)

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals