Software Program Analyst - Salesforce

Let’s do this. Let’s change the world. In this vital role you will discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. About the role Role Description: The Salesforce Analyst role is responsible for supporting, monitoring, maintaining and enhancing software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with the product team, the Salesforce Platform team, and other engineers to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime. Roles & Responsibilities: Support, monitor, maintain and enhance existing business solutions using Salesforce Support and implement automation solutions using Flow Builder, Apex triggers, and Workflow Rules Support and implement and manage Salesforce security models, including profiles, permission sets, and role hierarchies Deploy code from sandbox environments to production using Salesforce Deployment Tools (Copado/ Salesforce CLI) Stay updated with the latest trends and advancements Work closely with product team, business team, and other stakeholders Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software Identify and resolve software bugs and performance issues Maintain detailed documentation of software designs, code, and development processes Customize modules to meet specific business requirements Work on integrating with other systems and platforms to ensure seamless data flow and functionality Provide ongoing support and maintenance for applications, ensuring that they operate smoothly and efficiently What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master’s degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelor’s degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience Preferred Qualifications: Must-Have Skills Strong knowledge of information systems and network technologies 2+ years if hands on experience developing SFDC applications 2+ years of experience integrating Salesforce.com with other applications Experience maintaining SaaS (software as a system) solutions and COTS (Commercial off the shelf) solutions Strong understanding of software development methodologies, including Agile and Scrum Experience working in a DevOps environment, which involves designing, developing and maintaining software applications and solutions that meet business needs. Good-to-Have Skills: Experience in Mulesoft or cloud technologies. Experience with Veeva MedComms Experience with Komodo Publication Planning Experience with Copado DevOps Professional Certifications: SAFe® for Teams certification (preferred) Salesforce Administrator (preferred) Salesforce Advanced Administrator (optional) Platform App Builder (optional) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Shift Information: This position requires you to work a later shift and will be assigned to the second shift. Candidates must be willing and able to work during evening shifts, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com