Associate, Support

Roundglass

0 - 2 years

1 - 4 Lacs

Mohali

Posted:5 days ago| Platform:

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Skills Required

Strong Communication Skills English Writing Client Support query resolution calls Spoken English Written Communication B2C customer support Customer Handling Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

What youll do:

A professional approach to communication through emails, query resolution calls, and providing information about products and services
Technical knowledge and ownership of the issue diagnosis and redressal process, seeking inputs from key stakeholders
Maintaining records of transactions and interactions
Appropriate and timely follow-ups wherever required
Escalate unresolved queries to respective departments for accurate redressal.

Who we’re looking for:

Communication (Written & Oral) is the key requisite for this profile. It is important for the associate to have fluent English communication skills.
Candidate should be comfortable in technology and understand B2C technology products
Any hands-on B2C customer support experience working for an internet product company will be an advantage
Good listening and problem-solving skills
A bachelor's degree, or higher, in operations, or a related field, is good to have.
Candidate with 0-2 years of work experience in a tech product / customer support team
Candidate should be comfortable to work in US shift for customer support.

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