Associate, Support

Who we are:

At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about making a difference and want to be part of a team that values impactful work, we invite you to join us.

We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

About the role:

We are seeking a highly skilled Support Associate will be a part of the RG Support & Services team that provides support to Indian and US customers in email, chat, message, and phone contact mediums across Roundglass solutions and experiences.

What you’ll do:

• A professional approach to communication through emails, query resolution calls, and providing information about products and services
• Technical knowledge and ownership of the issue diagnosis and redressal process, seeking inputs from key stakeholders
• Maintaining records of transactions and interactions
• Appropriate and timely follow-ups wherever required
• Escalate unresolved queries to respective departments for accurate redressal.

Who we’re looking for:

• Communication (Written & Oral) is the key requisite for this profile. It is important for the associate to have fluent English communication skills.
• Candidate should be comfortable in technology and understand B2C technology products
• Any hands-on B2C customer support experience working for an internet product company will be an advantage
• Good listening and problem-solving skills
• A bachelor's degree, or higher, in operations, or a related field, is good to have.
• Candidate with 0-2 years of work experience in a tech product / customer support team
• Candidate should be comfortable to work in US shift for customer support.

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people. We’re a group of talented, socially-conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community and we are always looking for people who share our passion.

To learn more, visit our Website, Facebook, Instagram and LinkedIn.

Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment