Associate Support Consultant

Job Description

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. 🚀 We’re Hiring! Associate Support Consultant Join us in delivering exceptional client support and driving impactful healthcare solutions. What You’ll Do As an Associate Support Consultant , you’ll be the first line of support for our clients — solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve: ✅ Resolving client issues related to product functionality and system setup ✅ Logging, tracking, and documenting support cases ✅ Collaborating with product teams to escalate bugs or feedback ✅ Reproducing client issues and assisting in root cause identification ✅ Learning continuously through mentorship and knowledge base use Who You Are 🎓 Bachelors degree in any stream – Technical/Science/Humanities 🗣 Strong verbal and written communication skills (C1 English proficiency) 💡Curious, tech-friendly, and eager to learn troubleshooting basics 💻Comfortable working in a hybrid or remote support environment Bonus If You Have 🔹 2–3 years of experience in a customer or product support role 🔹 Basic familiarity with cloud, app support, or healthcare software Working Style 🕘 Standard weekday hours, with occasional after-hours or holiday support when needed 🌍 Enjoy a flexible work setup — from home and a professional office space 🌴 We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly Ready to support world-class products and build your career in tech support? Apply Now! Let’s grow together. We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself! Show more Show less