Associate Specialist Corrections ( Disputes)

XPO India Shared Services

1 - 5 years

2 - 3 Lacs

pune

Posted:Just now| Platform:

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Skills Required

corrections chargeback error analysis order to cash disputes error codes dispute resolution billing error correction error handling ar billing dispute management

Work Mode

Work from Office

Job Type

Full Time

Job Description

What youll do on a typical day:

As an associate you will be responsible for majorly working on the corrections queues that you are assigned to.
Ensure that the requests are completed within the set SLA.
Understand the billing process and updates impacting corrections.
Liaison with the onshore partner and work on any adhoc requests impacting revenue regularly.
Work on disputes resolution.
Timely response to the queries from customers on disputes accounts.

What you need to succeed at XPO:

At a minimum, you’ll need:

Ability to work flexible hours depending on the process requirements
Bachelors in Accounting or Finance or Commerce
0 to 3 years related experience within the logistics or transportation domain (compulsory) within Order to Cash (OTC) primarily in Billing
Strong communication skills - both verbal and written. Writes clearly and informatively. Edits work for spelling and grammar.
Beginners level understanding of Windows applications.
Should be able to perform duties independently

Be part of something big.

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