Associate Renewals Manager (Global Renewals Team)

**Role Overview:** As an Associate Renewal Manager with the Global Renewals Team at Salesforce, your primary responsibility will be managing the renewals queue. This will involve triaging and resolving renewals related requests by collaborating with the Sales, Customer Success, and Finance departments to ensure inquiries are addressed promptly and customer satisfaction is maintained at a high level. Your role will also include identifying opportunities for process improvements, stakeholder management, mitigating financial attrition, negotiating favorable terms, and managing contract modifications. The ultimate goal is to optimize customer retention and enhance financial outcomes for Salesforce. **Key Responsibilities:** - **Renewals Request Management:** Oversee the renewals queue, accurately categorizing, prioritizing, and assigning all renewal requests. - **Stakeholder Communication:** Maintain clear communication with Sales, Customer Success, and Finance teams, providing regular updates on renewal cases. - **Customer Interaction:** Manage renewal inquiries and issues to ensure high customer satisfaction, SLA adherence, accurate resolution, minimized attrition, and favorable terms. - **Contractual Administration:** Handle tasks such as contract merging, account name changes, and updating billing contacts. - **Renewal Tracking:** Track renewal changes to desired outcomes, including extensions, internal case logging, and quote creation. - **Process Optimization:** Identify trends and recommend improvements to enhance renewals process efficiency. - **Reporting:** Generate and analyze performance reports, providing insights and recommendations for continuous improvement. - **Collaboration:** Work with cross-functional teams to resolve complex renewal cases and improve the renewals process. - **Best Practices Adherence:** Follow best practices for internal processes, including Opportunity Management, Data Quality, Quotations, case queue hygiene, status updates, and SLA requirements. **Qualifications Required:** - 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts. - Strong written communication skills. - Possess negotiation skills that allow for value-based contract negotiations with customer billing contact. - Strong process management and ability to manage a high volume of transactions and tasks, along with customer management experience. - Bachelor's Degree. **About Salesforce:** (Please note that no additional details about the company were provided in the job description.),