Associate

Hi Team,

Greetings from Quadrafort Technologies!

We are excited to announce that we are hiring for the position of Associate for one of our ongoing projects. Please find the complete job details below:

Job Title: Associate

Location: Noida

Job Type: Full-time Experience: 0-3 years (Freshers welcome)

Languages Required: English, Hindi, Punjabi (Fluent)

Company: Quadrafort Technologies - https://quadrafort.com/

Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our dynamic team.

As an Associate, you will be responsible for handling inbound and outbound calls, addressing customer queries, and providing excellent service in English, Hindi, and Punjabi.

Key Responsibilities:

• Make outbound calls to customers for product/service promotion, feedback, or support.
• Handle inbound customer queries and resolve issues efficiently.
• Maintain accurate records of customer interactions.
• Follow communication scripts and adhere to company policies.
• Meet daily/weekly call targets and quality benchmarks.
• Escalate unresolved issues to the appropriate departments.

Required Skills:

Excellent verbal communication in English, Hindi, and Punjabi.

Good listening skills and a customer-first attitude.

Basic computer knowledge (MS Office, CRM tools preferred).

Ability to work in a fast-paced environment.

 Willingness to work in rotational shifts (if applicable).

Not pursuing any further studies.

Please share your resume at samreen@quadrafort.com