Associate Project Manager

Job Title: Project Coordinator

About Us

Role Overview

Key Responsibilities

Project Coordination:

• Plan, initiate, and monitor CRM implementation and support projects.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project schedules, allocate resources, and manage task tracking.
• Drive delivery through agile/scrum methodologies.

Team Collaboration:

• Collaborate with business analysts, developers, QA engineers, and solution architects.
• Manage task assignments, monitor individual/team progress, and resolve blockers.
• Coach junior project coordinators or interns where applicable.

Client Engagement:

• Act as the primary point of contact for assigned clients.
• Conduct regular status meetings, presentations, and client check-ins.
• Gather client feedback and adjust project plans to ensure satisfaction.

Resource Management:

• Coordinate team resource allocation and monitor availability.
• Ensure tasks are assigned effectively and progress is tracked.

Quality Assurance:

• Identify risks early and implement mitigation strategies.
• Ensure timely delivery without compromising quality or scope.
• Conduct QA reviews and support UAT processes.

Reporting and Tools:

• Generate project performance metrics, summaries, and weekly progress reports and burn down charts for stakeholders.
• Utilize tools such as JIRA, Trello, Asana, or MS Project for tracking and reporting purposes.

Qualifications

Educational Background:

• Master s degree in Management, Business Administration, or related fields.

Educational Background:

• 2 4 years of hands-on experience in project coordination or management roles (preferably in IT, SaaS, or CRM domains).

Technical Skills:

• Proficient in project management tools like JIRA, Asana, Trello, ClickUp, or MS Project.
• Advance knowledge of Excel, Gantt charts, and presentation software (e.g., PowerPoint).
• Understanding of Salesforce ecosystem (preferred).

Soft Skills:

• Managing multiple deadlines, dependencies, and task owners.
• Exceptional written and verbal communication skills.
• Stakeholder management and client-handling confidence.
• Conflict resolution skills and high accountability

Preferred (Not Mandatory):

• PMP, CSM, CSPO or equivalent project management certifications.
• Exposure to Salesforce projects or CRM ecosystems.