Associate Operations Manager

Role Objective: To manage and oversee the effective delivery of training programs, ensuring alignment with operational requirements and driving continuous improvement in quality and efficiency.

Essential Duties and Responsibilities:

• Manage effective training delivery as per the operational requirements.
• Work in new project transitions along with operations to design the onboarding and training workflows as required.
• Publish quality trends analysis and ensure the delivery of timely webinars based on mitigation plans designed to improve quality for inpatient/outpatient work groups.
• Possess multi-dimensional/multi-specialty coding awareness to effectively address varied customer requirements.
• Work closely with operations and quality teams to build uniform coding workflows across specialties.
• Drive process improvement initiatives by self and through the team to implement quality and cost-effective training strategies for the business.
• Collaborate with onshore training counterparts to ensure proper training practices are followed across the board and drive uniformity between onshore and global teams.
• Handle client escalations related to knowledge gaps and design remedial education plans to derive effective outcomes.
• Strategize for effective training team building to handle all aspects of the coding business across specialties.
• Create a strong knowledge bench and provide ease of use for operations during their project alignments.
• Participate in client calls, meetings, and knowledge transfer (KT) sessions.

Certification:

• Must be certified by AAPC or AHIMA.
• CPC, CIC, CRC, or CCS certification is mandatory.

Skill Set:

• Ability to lead and manage a team effectively.
• Excellent verbal and written communication skills to interact with team members and other stakeholders.
• Ability to analyze coding information and identify trends or issues.
• High level of accuracy in reviewing and entering coded information.
• Ability to adapt to changes in coding rules and healthcare regulations.
• Proficiency in using MS Office applications and other required applications.
• Strong problem-solving and analytical skills.
• Ability to create presentations and work on RCA of error reports.
• Quick learner of technology with a better understanding of tools.

Pre-requisite:

• Strong knowledge of medical coding with at least 6 years of experience.
• Certification by AAPC/AHIMA is required.
• CPC/CIC/CRC/CCS certification is essential.
• Prior experience in training roles is a plus.
• Previous experience in team handling, particularly in quality or operational roles, is an added advantage.