Associate Operations Manager

Who we are:
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.DesignationAssociate Operations Manager - Training
Role ObjectiveTo manage and oversee the effective delivery of training programs, ensuring alignment with operational requirements and driving continuous improvement in quality and efficiency
.
Essential Duties and Responsibilities:

Manage effective training delivery as per the operational requirements.

Work in new project transitions along with operations to design the onboarding and training workflows as required.

Publish quality trends analysis and ensure the delivery of timely webinars based on mitigation plans designed to improve quality for inpatient/outpatient work groups.

Possess multi-dimensional/multi-specialty coding awareness to effectively address varied customer requirements.

Work closely with operations and quality teams to build uniform coding workflows across specialties.

Drive process improvement initiatives by self and through the team to implement quality and cost-effective training strategies for the business.

Collaborate with onshore training counterparts to ensure proper training practices are followed across the board and drive uniformity between onshore and global teams.

Handle client escalations related to knowledge gaps and design remedial education plans to derive effective outcomes.

Strategize for effective training team building to handle all aspects of the coding business across specialties.

Create a strong knowledge bench and provide ease of use for operations during their project alignments.

Participate in client calls, meetings, and knowledge transfer (KT) sessions.

Certification:

Must be certified by AAPC or AHIMA.

CPC, CIC, CRC, or CCS certification is mandatory.

Skill Set:

Ability to lead and manage a team effectively.

Excellent verbal and written communication skills to interact with team members and other stakeholders.

Ability to analyze coding information and identify trends or issues.

High level of accuracy in reviewing and entering coded information.

Ability to adapt to changes in coding rules and healthcare regulations.

Proficiency in using MS Office applications and other required applications.

Strong problem-solving and analytical skills.

Ability to create presentations and work on RCA of error reports.

Quick learner of technology with a better understanding of tools.

Pre-requisite:

Strong knowledge of medical coding with at least 6 years of experience.

Certification by AAPC/AHIMA is required.

CPC/CIC/CRC/CCS certification is essential.

Prior experience in training roles is a plus.

Previous experience in team handling, particularly in quality or operational roles, is an added advantage.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.comVisit us on Facebook