Associate

Job Description

JOB PURPOSE To work as a member of the multi-disciplinary team to deliver a high quality person centered services, will be responsible promoting effective Patient Care within their service CRITICAL ACCOUNTABILITIES Associate- Laboratory Medicine – Lab Area Patient Safety/NABL/ISO documents/Customer Care/Inventory Management/Training and Development To ensure that proper sample collection instructions are given to patients, and all instructions are followed related to patient & personal hygiene, following HICC protocol, standard protocol as per NABL. To ensure and to follow all quality and safety protocols in handling samples, patient and patient information and privacy & confidentiality of patients is maintained. To know the lab protocols including sample collection manual ,quality manual, safety manual and other documents To maintain rejection samples data and outsource sample data To Maintain Temperature Record of Sample transportation To enquire and note down any problems encountered by patient or patient attendant during their visit at the lab To coordinate with the respective consultants/departmental incharges immediately solve lab related problems. To co-ordinate & communicate with the treating consultant in case of delay in patient lab reports. To ensure that communication with the patient is always polite & friendly. To ensure that all the information regarding lab test, time of reporting & test results are clearly communicated.. To attend all telephonic calls and give proper information to the concern querry . To ensure the samples are collected against the test requested in the request form and no samples move to processing area without bar-coding or billing. Any error in billing to be rectified then and there before dispatching for processing. To ensure proper segregation of samples department wise. To make sure that, the emergency samples are processed & typed on priority To make sure that all reports are typed (manual) and verified on time To ensure timely and accurate dispatch of lab investigation test report To monitor sufficient stock of stationery to meet the daily functioning of lab To ensure zero wastage of stationery To ensure that only required number of barcodes are generated to reduce unnecessary wastage of barcode rolls To ensure that communicable disease data entered on daily as per statutory requirements, Phelebotomy Waiting time , Transportation TAT, MCI data are maintained on daily basis., To attend departmental training as scheduled To attain training to upgrade both soft & hard skills Roles and Responsibilities SKILLS AND KNOWLEDGE Knowledge of hospital functions and environment Good communication Telephone etiquette Interpersonal and people management skills Basic computer knowledge such as typing, emailing, MS office etc KEY RESULT AREAS Compliance to SOP and department protocol