Associate Manager/Manager - USA Sales

Job Location:Bengaluru

About the role:

The Associate Manager/Manager will primarily hunt for new relationships and manage onboarding for our merchants in USA - with a path to build out a team focused on Indian-origin businesses having USA presence. We are looking for a strong IC who can help us get our first 100 merchants live in the USA. In this role, you’ll be the point-of-contact for all Indian origin businesses which have a footprint in the USA. For this segment, you’ll be the point-of-contact for anything/everything related to the Razorpay USA offerings (Payment gateway and beyond).

The US team is operating as an early stage startup with very ambitious PMF and growth targets, this could be a very challenging and rewarding opportunity for a candidate with the right intent to learn and grow. This role will have a path to grow into a team manager role within 3-9 months.

What you’ll be doing:

• Drive outbound sales initiatives

  : Develop and scale outbound strategies by conducting targeted outreach through cold calls, personalized emails, and LinkedIn.

• Own the sales cycle

  : Manage closures for assigned segments, serving as the primary contact for accounts. Build trust, identify opportunities, share best practices, and consistently achieve monthly and quarterly targets.

• Lead generation and pitching

  : Independently generate leads, perform outbound calls and emails, and deliver compelling pitches to prospects.

• Client solutioning:

  Prepare documentation and visuals to showcase the product, and analyze client feedback to identify areas for improvement.

• Collaborate and strategize

  : Work closely with team members to plan and problem-solve for upcoming client meetings.

• Process automation:

  Take ownership of sales tools and process automation, introducing creative solutions to scale operations using modern tools.

• Marketing collaboration

  : Partner with the marketing team to secure customer references and develop impactful case studies.

• Executive communication

  : Communicate effectively with internal and external senior management to understand customer needs, share insights, and drive retention and growth.

• Maintain CRM excellence

  : Uphold a professional sales process with thorough CRM management and documentation.

Mandatory Qualifications:

• 6-8 years of overall professional experience
• Minimum 2-3 years of experience in managing and leading an outbound sales team including at least 1-2 years of outbound cold-calling experience
• Experience in creation of sales pitches, FAQs and objection handling repositories
• Proven experience in a customer facing role. Should have worked with customers in managing requirements and engaging in solution selling.
• Understanding of productivity and input metrics that impact sales output
• Good at people management and strong interpersonal skills - Knowledge of the various levers of team
• Prior 0-1 sales experience
• Exceptional communication skills - verbal and written
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• [Preferrable] Experience in managing a team size of minimum 1-3 sales FTE’s (primarily on new customer acquisitions)
• [Preferrable] Prior experience in selling to US-based customers or in a B2B tech sales role is a bonus