Associate Manager - US Payroll Services

Role & responsibilities

Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly.
Should be effectively able to manage a team of 7 -10 members.The ability to coach, mentor, or guide the team is required.Ensure that all daily production requirements are completed ensuring the SLAs are met.Support managers and LT with automation and transformation projects supported by business.To Maintain the required level of accuracy at all times.Should be able to demonstrate ability to coach/mentor/guide the team.Communicate potential service issue or business issue to LT and draft/propose correction and mitigation planYou are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaborativelyProblem solving, time management and priority setting skillsExpected to demonstrate UKG core valuesGenerate operational metrics to communicate and manage the performance of the production team.Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.Engage in hiring along with the manager.Implement quality control measures effectively.To submit also assist and encourage team members to submit process innovation ideas as per the assigned goals.

Preferred candidate profile

Excellent understanding of end-to-end payroll processes
Overall, 8 10 years of work experience of which last 5 years in US or global Payroll /HCMPreferred Qualifications/Skills:Experience of leading a direct teamWorking knowledge of UltiPro is a plus.Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)Industry level payroll certification will be a benefit.

Interpersonal Skills:

Excellent written and verbal communication skillsConflict resolutionExcellent customer service skillsAbility to handle multiple tasks under stringent timelinesHighly motivated and team oriented

Education/Certification/License:

Bachelors degree in business, Accounting, Computer Science or a related field or equivalent work experience will be considered.FPC or CPP Certification is preferred