Associate Manager, Client Implementation Projects

As an Associate Manager, Implementation Services for the India region at NAVEX, you will lead a team responsible for delivering software applications. Your role involves ensuring successful and timely execution of the implementation process, maintaining high customer satisfaction, contributing to process improvement, and fostering the professional growth of your team members. The ideal candidate is a dedicated leader who consistently achieves high performance and upholds operational standards. You will collaborate with a close-knit and respectful team that values each other's growth and success. Career growth opportunities are abundant, supported by top-notch training and a focus on individual career development. The impact of our products and solutions on people and organizations worldwide is significant, offering you a meaningful purpose in your work. Your responsibilities include managing the day-to-day operations of the Implementation team, supporting team members and customers, ensuring effective project management, monitoring project data and metrics, meeting or exceeding KPIs, coaching and mentoring staff, recruiting and on-boarding new team members, setting clear goals, proposing process and product improvements, and being physically present in the office at least two days per week. To excel in this role, you should have at least 2 years of relevant professional experience and 1 year of team management experience. Proficiency in Microsoft Windows and Office is required, and familiarity with Salesforce or other CRMs is highly desired. You must possess strong leadership skills, the ability to inspire and motivate your team, quick learning capabilities, excellent organizational and prioritization skills, and a customer-centric mindset. At NAVEX, we value accountability, customer focus, driving results, and instilling trust. We offer an inspiring culture, career growth opportunities, life flexibility, and industry leadership. We are committed to providing equal opportunities for all, including those with disabilities and veterans. If you are passionate about growth and enjoy working with enthusiastic individuals, we welcome you to embark on a rewarding career journey with us.,