Associate IS Analyst - GPS technology support

In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will analyze and resolve issues with adverse event data and file transmissions across integrated systems, leveraging data analytics to identify trends, optimize workflows, and prevent future incidents. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient data flow critical to safety operations.

• Monitor, solve, and resolve issues related to adverse event data processing across the safety ecosystem.
• Triage and conduct detailed investigations into system disruptions, data anomalies, or processing delays to determine and nature and scope of the problem
• Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues and triage the issues and provide L1/L2 support
• Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability.
• Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations.
• Support compliance with Key Control Indicators (KCI) and chips in to overall process governance

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Bachelors degree and 2 to 6 years of Life Science/Biotechnology/Pharmacology/Information Systems experience
• Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues.
• Good understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.)
• Basic familiarity with ITSM tools like Service now or JIRA
• Identify and escalate potential safety/compliance issues.
• Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred).
• Experience with testing methodologies, tools, and automation practices.
• Familiarity with regulatory compliance testing (e.g., FDA 21 CFR Part 11, GAMP
• Experienced in Agile methodology

Preferred Qualifications:

• Understanding of API integrations and middleware platforms (e.g., MuleSoft).
• Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients
• Sharp learning agility, problem solving and analytical thinking
• Experienced in GxP systems and implementing GxP projects
• Experience in SDLC, including requirements, design, testing, data analysis, change control

• SAFe for Teams certification (preferred)

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Ability to deal with ambiguity and think on their feet

This position requires you to work a later shift and will be assigned third shift schedule (Overnight shift on a rotational basis). Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.