Associate

Job Brief

Indecomm University is your gateway to a career in the Banking, Financial Services, and Insurance (BFSI) sector, with a focus on the mortgage industry. We offer a structured training program designed for fresh graduates looking to build a stable, long-term career. As an Associate, you will learn the fundamentals of mortgage operations, gain domain expertise, and develop the professional skills needed to grow within the organization. If you are driven, eager to learn, and looking for real career growth, this is your opportunity.

• Maintain punctuality and regular attendance


• Understand and complete daily operational tasks accurately


• Gain domain knowledge through project-related materials and training


• Actively participate in team meetings, knowledge sessions, and ongoing training


• Stay up to date with process updates and company protocols


• Collaborate effectively with team members and support peers as needed


• Comply with all company policies, rules, and security protocols


• Escalate any issues or violations observed to the appropriate authority


• Maintain confidentiality of client and company information at all times


• Achieve daily productivity targets and meet assigned SLAs


• Stay informed on industry standards and process improvements


• Perform other duties as assigned by the management team

• Graduate in any discipline (2023/2024 pass-outs welcome)


• 0 1 year of experience (BPO or mortgage experience is a plus, but not required)


• Consistent academic record with good communication skills


• Strong written and verbal English communication


• Analytical mindset with high attention to detail


• Basic knowledge of computers and MS Office tools


• Good typing speed and accuracy


• Willingness to work in both day and night shifts (rotational)


• Team player with a positive attitude, adaptability, and ability to work under pressure