Associate III Technologist-SUPPORT SERVICES-Applications-CTB

Job Name (Support Services-Applications-CTB):Team Member - BSG

Job Purpose

• Application monitoring & Support


• Understanding business requirements and delivering solutions


• Working with various stakeholders across bank


• Creating User Stories based on requirements and managing delivery


• Daily Business Ops activities and Production bugs support


• User management


• Change and release management


• Reporting and Work documentation (MIS)


• Process management

Job Responsibilities:

Actionable

Job Purpose

• To digitize of existing physical service and transactions raised across different channels


• Creating frictionless digital channel journeys for seamless customers experience


• Bring best in class digital solutions for our branch customers and employees


• Development, management, monitoring and deployment of the key projects


• Implement digital solutions that power customer experience on service requests raised across different channels.


• Drive engagement with multiple stakeholders to identify business requirements, process implementation, development and deployment


• Align internal and external stakeholders by ascertaining the requirements and look for technological capabilities for delivering the same


• Identify with respective teams the customer, process, risk and business impact due to digital transformation


• Ensure approvals on projects from stakeholders like Business Technology Group / IT, Audit, ISG, Compliance, Legal, Business and make necessary amendments if needed


• Own entire lifecycle of development and implementation

Go Live and Deployments

• Responsible for timely launch/deployment of projects with collaboration amongst BTG, IT, Vendors, ISG, Business etc


• Monitoring and finalization of UATs and CUG testing with respective teams


• Ensure timely and accurate product implementations and governance structures


• Handover new solutions designed to stakeholder for onward implementation by the Channel.


• Ensuring the training of channel managers for successful rollout & handling customer issues raised on launch


• Support Stakeholder on all possible inputs on the roll out for smooth implementation by the team.

• Monitor development of projects and ensure achievement of commitments on time, cost, and quality


• Tracking and monitoring of deployed projects w.r.t. adoption by users, customers and impact on costs/revenue

Educational Qualifications

Key Skills

Post Graduate / MBA

• Digitally savvy with focus on customer experience and financial products


• Banking process and product knowledge


• Has both strategic and analytical thinking


• Excellent inter personal, presentation and communication skills

Ability to Innovate and implement new digital technologies

Experience Required

5-8 years in Banking domain