Associate III - Business Analysis

3 - 5 Years
1 Opening
Kochi, Trivandrum

Mid-Level Technical Writer / SRE (Documentation & Runbooks)

Experience : 4–6 years of experience

Hiring Location: Trivandrum

4 to 6 years of experience in technical writing, SRE documentation, or DevOps operations support.

Must Have Skills:

• Proven experience in technical writing focused on operational procedures and runbooks.

• Hands-on experience with Confluence administration and knowledge base structuring.

• Expertise in runbook creation and maintenance for production systems.

• Ability to document incident response procedures and operational workflows.

• Working knowledge of AWS operations and services.

• Proficiency in diagram creation (system architecture diagrams, troubleshooting flowcharts, etc.).

• Strong collaboration and communication skills for working with SREs, developers, and operations teams.

Good to Have Skills:

• Experience with monitoring tools and operational dashboards (e.g., Grafana, CloudWatch).

• Familiarity with schema validation and rule evaluation troubleshooting.

• Basic scripting or automation understanding (Python, Bash, or similar).

• Exposure to incident management platforms (PagerDuty, Opsgenie, etc.).

• Knowledge of DevOps workflows and CI/CD pipelines.

Primary Responsibilities:

• Design and maintain the Confluence structure for all runbooks and operational documentation.

• Create detailed runbooks for each of the 13 production solutions.

• Document troubleshooting procedures for frequently occurring operational issues.

• Develop comprehensive incident response playbooks and escalation workflows.

• Create and maintain operational dashboards guides for monitoring teams.

• Document utility usage for internal tools and utilities (developed by Position 3–4).

• Build and manage a knowledge base for schema validation errors and rule evaluation troubleshooting.

• Collaborate closely with SREs, developers, and support teams to ensure all procedures are accurate and up to date.

Technical Writing,Confluence,Diagrams