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Associate

Associate

Genpact

2 - 6 years

0 Lacs

haryana

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer service banking fintech problem solving transaction analysis communication skills typing speed google sheets google docs microsoft excel microsoft word change management quality assurance financial crime logical thinking

Work Mode

On-site

Job Type

Full Time

Job Description

You will be working as an Associate/Sr. Associate in Voice/Chat Support for a leading US FinTech company. Your primary responsibility will be to provide exceptional service to members by handling their inbound phone inquiries regarding disputed transactions. You will need to ensure accurate and efficient capture of all relevant information from the members in compliance with US regulatory requirements. To excel in this role, you should have prior experience in servicing US-based customers, particularly in Banking, Financial Crime, or FinTech domains. Key skills required include logical thinking, problem-solving, transaction analysis, and understanding customer spending patterns. Your responsibilities will include: - Handling inbound phone inquiries from members related to BFSI domain - Experience in International Voice process - Communication and comprehension skills at Versant Level 5 (58+) - Typing Speed of >25 WPM - Willingness to work in rotational shifts - Proficiency in tools like Google Sheet, Google Doc, Microsoft Excel, and Microsoft Word - Adaptable to change and evolving needs of a high-growth organization - Ensuring high-quality service delivery in a 24/7 environment - Continuous improvement based on feedback and coaching sessions Minimum Qualifications: - Graduate/Bachelor's Degree - Comfortable working in a 24/7 environment with rotational shifts - Experience in Dispute Intake or similar banking/Fintech processes - Strong written and verbal communication skills in English Preferred Qualifications/ Skills: - Excellent customer service skills - Strong interpersonal skills for effective communication - Self-disciplined, proactive, and detail-oriented - Ability to manage time and prioritize tasks effectively - Maintain confidentiality and data security standards - Understanding of MS Office applications - Attention to detail, customer profiling, and pattern identification - Basic knowledge of Banking Industry & Regulatory Environment If you meet the qualifications and are looking for a challenging opportunity in a dynamic environment, we encourage you to apply for this position.,

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