Associate Director_RCM_Acute/Hospital Billing

As an Associate Director, you will be responsible for leading a team of operations consisting of 650 individuals across multiple Lines of Business (LOBs) such as Follow-Up, Billing, and Cash Posting in the NCR region, specifically in Noida or Gurugram. Your shift timings will be from 18:00 to 03:00 Hrs. Your primary duties will include identifying Process Improvement opportunities, supporting Automation initiatives from a coordination and post-implementation perspective, managing a portfolio of improvement and reengineering projects for backend services, and handling P&L management. Additionally, you will focus on driving employee engagement and associated scores, collaborating with Quality, training, and Onshore counterparts to drive results, as well as mentoring and leading improvement projects to generate business impact through Improvement initiatives. You will establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency, collaborate with department heads to drive performance improvements and achieve targets, streamline operations to reduce costs, improve productivity, and enhance customer satisfaction. Furthermore, you will play a key role in identifying cost-saving opportunities without compromising quality or service delivery and address and resolve challenges efficiently while minimizing disruptions. To qualify for this role, you should have 10-15 years of experience in end-to-end Revenue Cycle Management (RCM) including Account Receivable (AR) follow-up, billing, cash posting, credit in Acute/Hospital Billing. Additionally, 10 years of people management experience is preferred, and you must possess excellent RCM domain knowledge.,