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Associate Director | Technology Strategy

Associate Director | Technology Strategy

Deloitte Consulting

10 - 15 years

40 - 50 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

order management erp data analysis supply chain management sap performance management project management consulting system integration crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

An Associate Director of an Order Management System (OMS) oversees the daily operations and strategic implementation of the organizations order management processes and platforms. This senior-level role involves a blend of technical expertise in OMS/ERP systems, project management, and strong leadership skills to ensure efficient and accurate order fulfillment, from order entry to delivery.

Key Responsibilities

Operational Oversight:
Supervising the daily activities of the order management department, ensuring all orders are processed accurately and on time, and managing exceptions and escalations.
Strategic Planning Implementation:
Developing and executing strategies that align the OMS operations with the companys overall goals (e.g., e-commerce growth, customer satisfaction, cost reduction).
System Management Improvement:
Managing and optimizing the performance of the OMS and related systems (ERP, WMS, CRM, shipping tools). This includes identifying process improvements, leading system integration projects, and ensuring data integrity.
Team Leadership Performance Management:
Leading, mentoring, and motivating the OMS team (including managers and specialists), setting clear objectives, conducting performance reviews, and managing staffing needs.
Cross-Functional Coordination:
Acting as a liaison and collaborating with other departments such as supply chain, finance, sales, marketing, and IT to ensure seamless workflows and alignment with business objectives.
Policy Compliance Enforcement:
Developing and enforcing organizational policies and procedures, ensuring all order and return transactions comply with internal regulations and industry standards.
Budget Financial Planning:
Overseeing the departments budget, tracking financial spending, and identifying areas for cost savings and effective resource allocation.
Reporting Data Analysis:
Preparing reports and presentations for directors and executives on key performance indicators (KPIs), order status, and departmental performance to support informed decision-making.

Required Skills and Qualifications

Education:
A Bachelors degree in business, supply chain management, information systems, or a related field is typically required, with a Masters degree (e.g., MBA) often preferred.
Experience:
Extensive proven experience in order management, supply chain operations, and management/leadership roles. Experience with large-scale transformation projects or in a consulting role can be an asset.
Technical Proficiency:
Deep understanding and hands-on experience with order management systems (OMS), Enterprise Resource Planning (ERP) systems (like SAP, Oracle), inventory management software, and data analysis tools.
Soft Skills:
Leadership and Communication:
Exceptional ability to lead teams, communicate complex ideas to various stakeholders, and resolve conflicts.
Analytical Problem-Solving:
Strong analytical thinking to interpret complex data, identify issues, and develop effective solutions.
Organizational Time Management:
Excellent organizational skills to manage multiple tasks, projects, and competing priorities in a fast-paced environment.
Decision-Making:
The capacity to evaluate options and make sound decisions that align with organizational goals.

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Associate Director | Technology Strategy

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Key Responsibilities

Operational Oversight:

Strategic Planning Implementation:

System Management Improvement:

Team Leadership Performance Management:

Cross-Functional Coordination:

Policy Compliance Enforcement:

Budget Financial Planning:

Reporting Data Analysis:

Education:

Experience:

Technical Proficiency:

Soft Skills:

Leadership and Communication:

Analytical Problem-Solving:

Organizational Time Management:

Decision-Making:

More Jobs at Deloitte Consulting