Associate Director - Tech Product Owner

Job Description

As the Associate Director, Tech Product Owner for Optimization & Network Modelling, you will play a critical role in ensuring that the Optimization Capabilities of our Advanced Planning (OMP) and Network Modelling Systems are effectively developed and maintained. You will oversee the support staff responsible for daily support, compliance, maintenance, upgrades, delivery, and decommissioning activities, ensuring alignment with product strategy and GSK policies. Key Responsibilities: Develop and maintain the Optimization Capabilities of our Advanced Planning System (OMP). Lead and support a team of professionals responsible for day-to-day support, compliance, maintenance, upgrades, delivery, and decommissioning activities. Collaborate with strategic suppliers to ensure service management meets agreed KPIs/SLAs. Provide technical support as required to maintain the integrity and performance of the system. Drive the vision, strategy, and product roadmap for Global Network Modelling activities within the GSC business unit. Ownership of product delivery capacity and capability, as we'll as accountability for service management processes for the product. This includes direct or indirect management of Tech Developers for the product. Ensure that requested work is aligned to agreed demand types and entered into the product backlog. Monitor and ensure the capacity of the technical team is managed to fulfil the highest priority demand activities. Serve as the point of contact for relevant parties associated with major disruptions and/or amendments to the allocated product lines. Work with Product Directors and Product Managers to ensure products are maintained and current. Ensure component currency and upgrade projects are visible on the product backlog and are prioritized accordingly. Ensure that the GSK Service Management Standard Processes are applied and adhered to, including embedding and adopting standard ways of working in accordance with Tech Quality Risk and Compliance policies. Maintain awareness of the product backlog and future direction of allocated product lines and continually assess the impact on operations demand, resources, and requirements. Provide leadership, support, direction, and GSK process knowledge/expertise to Technical Operations teams composed of GSK, strategic partners, and software vendors. Enable technical product teams to work following Agile practices. Qualifications & Skills: Graduation or post graduation with 16+ years of total experience. Experience in Advanced Planning Solutions, preferably OMP, but also SAP APO, 09, Aera, Kinaxis. Experience in developing or delivering successful software products from concept to adoption. Demonstrated ability to develop and deploy new systems to a large user base. Proven ability to work effectively under pressure in a dynamic environment, solve complex problems, and deliver significant process improvements. Familiarity with Agile Delivery using Kanban or Scrum and Agile delivery tools.