Associate Director Supply Operation

Job Description

Associate Director – Supply About PlanetSpark: PlanetSpark is on a mission to build the next generation of confident speakers and creative writers amongst kids and young adults. We are a Series B funded, global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment by 2025. We are backed by some top VCs such as Prime Venture Partners and global entrepreneurs such as Binny Bansal, Deep Kalra, Gokul Rajaram and Shirish Nandkarni. Mission Statement Get the right quantity and quality of teacher supply on the platform Roles and Responsibilities The Associate Director Supply will be the owner of the most important asset of a live learning company: teachers. The role involves owning everything related to hiring, onboarding, training and deploying teachers to ensure that they are successful on the platform. The role is at the intersection of operations, product and business development and is amongst the most strategic roles of the company. The incumbent will have 5 to 6 direct reports and will have a team size of around 50. The roles and responsibilities include: Teacher Hiring (Quantity) - Hire teachers to ensure that the required teachers are deployed per week Take ownership of weekly teacher hiring targets based on customer demand projections across different geographies Lead the teacher hiring team and provide strategic mentorship and problem solving Own the teacher hiring product and fine-tune it to improve quality and quantity Track and monitor data on associate productivity and teacher performance across different channels and demographics Own the top-of the funnel lead generation to maximize teacher performance Teacher Hiring (Quality) - Ensure average demo conversion rate of >15% Develop and monitor systems for measuring teacher competencies Ensure that quality of hired teachers match the requirements for Indian and global audiences Teacher Training & Onboarding - Teacher dropout rate <10% and Teacher demo conversion rate > 15% Ensure 90% of selected teachers are successfully on-boarded and trained for deployment in the system Develop processes to drive training processes that ensures minimum teacher drop out and maximum demo conversion rates Work closely with various teams (content, operations, sales, marketing) to ensure that the curriculum is aligned to organizational needs Own the teacher training product and work closely with the tech team to fine tune it Teacher Deployment (On the Job Training) - Ensure that teachers deployed to the OJT achieve 15% conversion rate in demos Develop and refine OJT processes to ensure 15% teacher demo conversion rate Mentor and lead the OJT team manager Competencies Required for Being Successful Very strong problem solving attitude Being very strongly data driven Product first mindset Target orientation (business development mindset) Leadership skills to manage a large team What are we looking for? MBA or BTech from tier-1 institutes (IIMs / ISB / IITs) or work-experience at a large consumer internet startup 8 to 12 years of work experience in leading complex operations teams at consumer tech startups or leading business development (such as supply growth / partnerships) in tech driven organizations Very strong experience in data driven operations Strong desire and expertise in owning product to improve processes A driven and inspirational leader with the ability to lead and drive large teams What are the behavioral attributes that we are looking for? - A keen desire to head supply for a fast-growing Series B funded startup - An apparent Founder's mindset i.e. A mindset where the person can own up teacher supply and shape it independently like a Founder Show more Show less