Job
Description
As the Associate Director, People Operations at our company, your role will involve overseeing the global people operations function, ensuring smooth and accurate HR operations. You will lead a high-performing team in India to deliver consistent and high-quality service throughout the employee lifecycle, HR helpdesk, compliance activities, and program operations for company-wide initiatives. **Key Responsibilities:** - Lead daily HR operations, ensuring timely delivery across the employee lifecycle. - Manage the HR helpdesk (Jira) to drive SLA adherence and clear communication. - Oversee AI HR service platform operations (Wisq) including knowledge base governance and maintenance. - Execute operational components of HR programs such as performance review cycles and compliance training. - Monitor and maintain Workday and ADP data accuracy. - Own global HR compliance operations, ensuring processes are executed in line with local laws. - Manage recurring and adhoc report requests, ensuring accuracy and timeliness. - Maintain and update HR documentation in the knowledge base for easy access by employees, managers, and HR. - Track SLAs and quality metrics to monitor service delivery performance and address issues promptly. - Lead and develop the Shared Services team, fostering a service mindset and alignment to global HR priorities. **Qualifications Required:** - 12+ years of HR operations or shared services experience in a global company. - 5+ years of experience managing teams in a centralized HR service delivery environment. - Hands-on experience with Workday HCM, HR helpdesk/ticketing tools, and documentation platforms. - Strong understanding of employee lifecycle processes, compliance requirements, and program operations. - Experience coordinating global HR compliance processes and supporting global HR programs. - Ability to work across cultures and time zones with clear communication skills. - Experience in fast-paced environments, familiarity with AI tools or automation platforms. You will succeed in this role if you can balance a strategic mindset with hands-on work, deliver consistently on service commitments, keep your team focused and organized, develop strong partnerships with global stakeholders, maintain attention to detail, and embrace change and continuous improvement. As the Associate Director, People Operations at our company, your role will involve overseeing the global people operations function, ensuring smooth and accurate HR operations. You will lead a high-performing team in India to deliver consistent and high-quality service throughout the employee lifecycle, HR helpdesk, compliance activities, and program operations for company-wide initiatives. **Key Responsibilities:** - Lead daily HR operations, ensuring timely delivery across the employee lifecycle. - Manage the HR helpdesk (Jira) to drive SLA adherence and clear communication. - Oversee AI HR service platform operations (Wisq) including knowledge base governance and maintenance. - Execute operational components of HR programs such as performance review cycles and compliance training. - Monitor and maintain Workday and ADP data accuracy. - Own global HR compliance operations, ensuring processes are executed in line with local laws. - Manage recurring and adhoc report requests, ensuring accuracy and timeliness. - Maintain and update HR documentation in the knowledge base for easy access by employees, managers, and HR. - Track SLAs and quality metrics to monitor service delivery performance and address issues promptly. - Lead and develop the Shared Services team, fostering a service mindset and alignment to global HR priorities. **Qualifications Required:** - 12+ years of HR operations or shared services experience in a global company. - 5+ years of experience managing teams in a centralized HR service delivery environment. - Hands-on experience with Workday HCM, HR helpdesk/ticketing tools, and documentation platforms. - Strong understanding of employee lifecycle processes, compliance requirements, and program operations. - Experience coordinating global HR compliance processes and supporting global HR programs. - Ability to work across cultures and time zones with clear communication skills. - Experience in fast-paced environments, familiarity with AI tools or automation platforms. You will succeed in this role if you can balance a strategic mindset with hands-on work, deliver consistently on service commitments, keep your team focused and organized, develop strong partnerships with global stakeholders, maintain attention to detail, and embrace change and continuous improvement.
