Associate Director Operations

Position Overview:

We are seeking a dynamic and strategic Associate Director/ Director India Operations to oversee and enhance the intersection of IT, Administration, and Operations. This role is critical in ensuring seamless coordination across these functions while managing Incident & Crisis Management, Global Team Collaboration, and Operational Excellence. The ideal candidate will serve as a strategic bridge between different business units, ensuring alignment with global objectives and operational efficiency.

Key Responsibilities:

Incident & Crisis Management:

• Develop, implement, and oversee crisis management protocols to address operational disruptions, cybersecurity threats, and emergency situations.
• Act as the key escalation point for any operational, security, or IT-related incidents, ensuring swift and effective resolution.
• Establish preventive strategies, conduct regular risk assessments, and lead post-incident analysis to enhance preparedness.
• Collaborate with IT, Admin, and Operations teams to ensure business continuity and disaster recovery planning.

Global Team Collaboration:

• Act as the primary liaison between India operations and global teams, ensuring smooth communication and alignment with international business objectives.
• Work closely with cross-functional teams across different time zones to drive operational efficiency and standardization.
• Implement best practices and share insights with global stakeholders to optimize business processes.
• Represent India operations in global meetings, providing strategic updates and operational feedback

Operational Management & Efficiency:

• Oversee daily operational functions, ensuring all departments (IT, Admin, and Operations) work cohesively to meet business goals.
• Develop and implement policies to improve overall operational efficiency, compliance, and productivity.
• Monitor KPIs, budgets, and performance metrics to ensure alignment with organizational objectives.
• Spearhead process automation, digital transformation, and innovation strategies to enhance operational capabilities.
• Ensure adherence to regulatory, legal, and corporate compliance requirements in India.

Team Leadership:

• Foster a collaborative, high-performance culture within the night shift team.
• Monitor team progress, provide feedback, and facilitate training to enhance skills and engagement.
• Resolve team conflicts and promote a positive work environment.

Qualification and Skills:

• Bachelors/Masters degree in Business Administration, Operations Management, Business Administration, Law, Public Policy, or a related field.
• 10+ years of experience in operations management, with at least 5 years in a leadership role overseeing IT, Admin, and Operations, Legal
• Proven track record in incident & crisis management, business continuity planning, and risk mitigation.
• Strong experience in working with global teams and handling cross-functional coordination.
• Knowledge of IT infrastructure, security protocols, and administrative processes to facilitate seamless operations. Strong understanding of regulatory frameworks, legal compliance, and government processes.
• Excellent negotiation and relationship-building skills.
• Problem-Solving: Ability to handle sensitive legal matters, crisis situations, and compliance challenges.
• Networking: Established connections with government officials, law enforcement, and regulatory bodies are a plus.