Associate Director - Fulfilment Experience

Job Description

About the Team Being part of Meeshos Fulfillment and Experience (FE) team as Associate Director - Fulfilment Experience will zip you to the cockpit of our ever-burgeoning rocketship and, you ll shape the experience of Bharat s next billion e-commerce users. We re an eclectic mix of like-minded professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running Operations, Managing Supply chains, building the next 10x levers to ensure the best possible User and Seller experience on the platform. At Meesho, we are on a mission to achieve what has never been done before - introducing e-commerce to the tier-2 and tier-3 cities of India. Our teams crucial contribution to this ambitious endeavor involves completely reimagining fulfillment from the ground up. This translates into a multitude of "zero-to-one" projects, offering opportunities for those willing to seize them. Our focus is on constructing a supply chain and user experience that reshapes the landscape of e-commerce. Simultaneously, we are unwavering in our commitment to introducing best-in-class processes and policies, coupled with a steadfast dedication to continuous innovation. The ultimate goal is to consistently deliver excellence in both User and Seller experiences . Emphasizing personal growth and enjoyment at work is integral to our culture, just as much as our dedication to hard work. We foster this through regular one-on-one virtual meetings, engaging monthly all-team catch-ups, and timely recognition and rewards. Join us in this exciting journey where innovation meets personal and professional development! About the Role: As an Associate Director in Fulfillment and Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys. Your primary focus will involve leading the Strategy and Operations Teams, while establishing robust partnerships with the Product, Tech, and Analytics teams along with collaborating closely with cross functional Program managers and leaders overseeing fulfilment and user/supplier experience initiatives to redefine the experience for our ecosystem. In this capacity, you will lead a large team of in-house and outsourced personnel, own various operational metrics and drive key 10x initiatives and impactful projects aimed at overhauling our approach to user/seller satisfaction. Your central guiding principle will be to ascertain whether Meesho is the preferred e-commerce channel for all our customers, small entrepreneurs, and sellers. You will address this question daily by implementing user and seller-centric, cost-effective designs and processes. What you will do Lead the Fulfilment Experience team and drive continuous improvement in Operational KPIs and Satisfaction scores Foster strong collaborations with cross-functional teams including Business, Product, Tech, and other Business verticals within the Organization Work closely with various external partners including Logistics and other service providers and drive operational as well as long term strategic initiatives focussed on optimising efficiency and experience Lead strategic initiatives and projects to transform our user engagement approach and own the PnL your respective function Evaluate and ensure Meeshos status as the preferred e-commerce channel for diverse customer segments. What you will need Premium MBA coupled with about 7-10 years of hands-on experience in Start-ups, Consumer internet companies, Management consulting, or FMCG Operations Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches Exhibit a proven capability to lead a large team of diverse individuals and outsourced personnel to maximize the impact Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership and 10x thinking Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments.