Associate Director - Delivery

Job Description

The Associate Delivery Director is responsible for overseeing thesuccessful delivery of complex projects and programs across multiple clients orbusiness units. This role requires strong leadership in managing teams, drivingexecution, maintaining client satisfaction, and ensuring delivery excellencewithin time, budget, and quality constraints. Key Responsibilities: Project & Program Management Lead end-to-end delivery of large-scale projects and programs across geographies and domains. Define project scope, goals, and deliverables that support business goals in collaboration with senior stakeholders. Manage project lifecycle using Agile, Waterfall, or hybrid methodologies. Ensure consistent use of project governance and reporting standards. Mitigate delivery risks and resolve escalations efficiently. Client & Stakeholder Management Serve as the primary point of contact for client delivery management and communications. Build and maintain strong relationships with clients and business stakeholders. Conduct regular governance meetings, status reporting, and stakeholder updates. Team & Resource Management Manage cross-functional teams including Project Managers, Technical Leads, QA, and Business Analysts. Collaborate with HR and Talent teams on resourcing, upskilling, and performance management. Drive high team engagement and promote a culture of accountability and excellence. Financial & Operational Management Track project budgets, forecasts, and actuals to ensure profitability and efficiency. Support billing, invoicing, and financial reconciliation processes. Identify opportunities to improve delivery processes and operational performance. Continuous Improvement Lead post-mortems and retrospectives to identify lessons learned and implement improvements. Introduce best practices and frameworks indelivery and program governance Required Qualifications: Bachelors degree in Engineering, Computer Science, or related field (Masters preferred). 15+ years of experience in IT delivery, with 4+ years in a leadership or director-level role. Proven experience in delivering large programs (> $1M in budget or > 50 team members). PMP, PRINCE2, or Agile certifications (eg, SAFe, Scrum Master) preferred. Excellent communication, negotiation, and client management skills. Nice-to-Have: Experience in digital transformation, product development, or consulting environments. Exposure to enterprise tools like Jira, MS Project, ServiceNow, or Clarity. Familiarity with cloud delivery (AWS, Azure), DevOps, and automation practices.