Associate Customer Experience

The job roles and responsibilities are,

\u27A2 Respond to customer inquiries via chat and email in a timely and professional manner


\u27A2 Provide expert guidance and support to chat, email and whatsapp support agents


\u27A2 Resolve complex customer inquiries and escalations


\u27A2 Develop and maintain knowledge base articles and resources


\u27A2 Conduct training sessions for new and existing team members


\u27A2 Analyse support trends and provide recommendations for process improvements


\u27A2 Stay updated with industry trends, best practices, and regulations.


\u27A2 Collaborate with stakeholders to identify areas for improvement and implement solutions.


\u27A2 Collaborate with other departments to ensure a seamless customer experience


\u27A2 Ensure compliance with company policies and procedures.


\u27A2 Participate in meetings, workshops, and training sessions as required.


\u27A2 Maintain accurate documentation and records related to the subject matter




Knowledge Required:


\u27A2 Understanding of customer service principles


\u27A2 Basic knowledge of our products and services


\u27A2 Familiarity with common customer issues and how to resolve them


Requirements
Years of Experience: 2 - 4 years



Required Skills:



The candidate should have the below skill sets,

\u27A4 Excellent communication and presentation skills


\u27A4 Strong phone contact handling skills and active listening


\u27A4 Ability to multitask, prioritise, and manage time effectively


\u27A4 Ability to work under pressure


\u27A4 Proven customer support experience or experience as a Client Service Representative


\u27A4 Track record of over-achieving quota


\u27A4 Excellent communication and presentation skills.


\u27A4 Excellent analytical skills



Benefits
We offer



Great work environment and friendly team culture

Competitive Pay

Cab Facilities.

Medical Insurance

Incentives



These vacancies are urgent. Immediate Interviews. !
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