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Associate CSM - Cloud

Associate CSM - Cloud

IBM

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

gcp cloud computing microsoft azure saas aws kubernetes logistics docker ansible sql plsql java oracle transportation management devops oracle dba xml linux jenkins crm python oracle otm oracle cloud dataguard supply chain management terraform

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support a set of accounts and help with product adoption, renewal and expansion

Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.

Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise

Discount Program (EDP), process related to GCP Marketplace spend etc.

Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise

1-3 years of industry experience

Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI

Knowledge of the SaaS industry and software products

Excellent communication and relationship-building skills

Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings

Ability to prioritize and multitask in a fast-paced environment

At least a 3-year college degree in an associated field.

Preferred technical and professional experience

Customer Success experience and proactive engagement with Customers

Experience in Cloud Cost Optimization

Experience with CRM software and other customer success tools

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Associate CSM - Cloud