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Air India
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Associate - Crew Communication

Associate - Crew Communication

Air India

1 - 6 years

3 - 8 Lacs

gurugram

Posted:3 hours ago| Platform:

Apply

Skills Required

excel aviation cabin customer service management mcc

Work Mode

Work from Office

Job Type

Full Time

Job Description

CREW COMM CONTROLLER FSC

Organization Context

Position Title: Crew Comm. Controller

Job Code: TBD Grade: TBD

Function: Operations Location: Gurugram

Reports To: TL Crew Comm. Role Level:

Job Purpose

Responsible for effective communication across various stakeholders such as Operating Crew, Flt Ops, Cabin Crew division, AOD, CJM, Hotac etc. involved in aviation operations.

Key Accountabilities

Facilitate clear and concise communication between the OCC and other departments (e.g., flight operations, ground operations, maintenance, and customer service).

Ensure that critical information such as APIS is transmitted in a timely and effective manner to all border agencies.

Address queries and provide timely responses to crew members regarding rostering and duty assignments.

Address any queries or concerns raised by crew members regarding roster changes or assignments promptly and professionally.

Crosschecking crew scheduled for US flights with MCL and sending TSA mails to all US stations in a timely and effective manner.

Coordinating with MCC staff for their movement to send their APIS on time.

Clearing Crew passport details on Australian portal before their first travel to Australia.

Ensuring all communication related to Crew movement, delays are informed to all stakeholders.

Skills Required for the role

Aviation knowledge Familiar with aviation terminology

Communication Skills Fluent in language

Problem-Solving Abilities Active listener

Key Interfaces

Internal Interfaces

Cabin Crew and cockpit crew Direct communication and coordination with cabin crew members to address queries

Team Lead Crew comm. Reporting to the TL for guidance, support.

Educational and Experience Requirements

Minimum Education Requirement A bachelor s degree

Minimum Requirement Desired

Experience 1 year of Experience in airline operations, knowledge of MS excel and communication skills 1 year of Experience in airline operations, particularly in roles involving crew management, knowledge of MS excel and communication skills

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Associate - Crew Communication