Associate Consultant- KDNI-PMO - Digital Gateway

As a Global Application Support Specialist at KPMG, you will be responsible for handling multiple user requests and incidents efficiently within the agreed Service Level Agreement (SLA). Your key responsibilities will include: - Monitoring ticket queues and prioritizing based on urgency and impact. - Following standard operating procedures (SOPs) for resolution. - Escalating issues when necessary to Level 2/3 teams. - Providing round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness. - Responding to user queries via email, chat, or ticketing systems. - Performing initial diagnosis and providing solutions or workarounds. - Maintaining shift handover logs and ensuring continuity. - Collaborating with infrastructure, application, and business teams. - Tracking progress of escalated issues and ensuring closure. - Documenting resolutions and sharing knowledge across teams. Qualifications required for this role include: - Willingness to work hard, enthusiasm, and self-motivation. - Strong analytical and advisory skills. - Good communication and interpersonal skills. - Ability to work in a fast-moving and demanding environment. - Strong commitment, multi-tasking abilities, and a team player mindset. - Excellent oral and written communication skills in English, including strong presentation skills. - Excellent project management, analytical, and interpersonal skills. - Strong leadership and training abilities. - Professionalism, dependability, integrity, and trustworthiness with a cooperative attitude. - Highly motivated self-starter with the ability to multitask and meet deadlines. - Dedication to superior client service. - Strong organizational skills and attention to detail. - Ability to thrive in a dynamic team environment. Desirable technical and functional skills for this role include experience in Service Management, which encompasses all aspects of the day-to-day running of engagements, finances, and regular meetings.,